Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

Return Window
You may request a return or exchange within 5 days of receiving your order.

Eligibility
Your item must be unused, in the same condition you received it, in its original packaging with all accessories, and accompanied by proof of purchase (order number or receipt). Products that show signs of use, customer-caused damage, or missing accessories are not eligible.

Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos or a video of the product and packaging. We will arrange a replacement or refund at no extra cost to you.

How to Request a Return

  1. Email mbinadeel2@gmail.com or WhatsApp/call +923333524040 with your order number and reason.
  2. Once approved, we will share instructions for sending the item back.
  3. After we receive and inspect it, we will confirm your refund or exchange.

Refunds
Approved refunds are processed within 5–7 business days. Since most orders are Cash on Delivery, refunds are made via bank transfer or Easypaisa/JazzCash to the account you provide. Original shipping charges (Rs300) are non-refundable unless the return is due to our error.

Exchanges
If you'd like a different color or model, tell us when requesting your return. Exchanges are subject to stock availability.