Return & Refund Policy

Adeelix — Return & Refund Policy

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

Return Window

You may request a return or exchange within 3 days of receiving your order.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging, with all accessories and tags included
• Accompanied by proof of purchase (order number or receipt)

Non-returnable items: Items marked as final sale, and products that show signs of use, damage caused by the customer, or missing accessories, are not eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund at no extra cost to you.

How to Request a Return

1. Contact us at [mbinadeel2@gmai.com/+923333524040] with your order number and reason for return.
2. Once approved, we'll share instructions for sending the item back (or arranging pickup, if available in your city).
3. After we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund/exchange.

Refunds

• Approved refunds are processed within 5–7 business days.
• Since most orders are paid via Cash on Delivery (COD), refunds will be made via bank transfer or Easypaisa/JazzCash to the account you provide.
• Original shipping charges (Rs250) are non-refundable unless the return is due to our error (wrong or damaged item).

Exchanges

If you'd like a different size, color, or model instead of a refund, let us know when requesting your return — we'll arrange an exchange subject to stock availability.

Contact Us

For any questions about returns or refunds, reach out at [mbinadeel2@gmai.com] or [+923333524040].